BBB Business Profiles are subject to change at any time. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. I havent found any alkaline that wont leak, though I do. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Where they used to not leak, the change in how theyre made and charged has also caused them to leak.
Unfortunately they have a habit of leaking. When batteries sit in unused devices for long. Read MoreīBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. Duracells are pretty good in holding their charge over long periods of time. Manufacturing defects can cause leakage, but by far, the most common reason for leaky batteries is a lack of use. Mix up a paste of baking soda and water, and use on a cotton swab to clean up the spill, especially the corroded contact(s), i.e. BTW damage from leaked batteries can often be repaired: Remove bad battery. 28, 2023 Created this BBB case seeking $76 check for replacement cost of ******** ******** ****** ******* Wall Clock since I do not trust Duracell to respond if I sent them the clock for repair. Have been disappointed by an increasing number of leaking in-use Duracell batteries in recent years. 12, 2023 I replied a third time to Duracell's message thread without changing the subject line, asking Duracell to respond with the status of case #******. 4, 2023 I replied a second time to the message thread without changing the subject line and asked Duracell to confirm that they have everything that they needed from me to proceed with my claim. As instructed, I "Replied" to Duracell's original message without changing the subject line.Īpr. 15, 2023 I replied to Duracell Gina's request for additional information such as the device's age, Duracell's packaging code, approximate device replacement cost, environmental conditions, storage conditions, battery supplier, etc. I asked if Duracell will "repair or replace" the clock as guaranteed on the back of Duracell's original product packaging. and provided four photos of the leaking batteries and the corroding battery contacts in my clock. I created the case by completing Duracell's online form with all the requested information such as best before date, battery date code, installation date, etc. 14, 2023 I created online case #****** with Duracell Product Specialist Gina for leaking Duralock ****** AA batteries damaging my ******** ******** ****** ******* Wall Clock.
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